Memorial Hospital and Memorial Medical Clinic Colchester have been recognized with several Summit Awards during the HealthCare Service Excellence Conference in Texas. Individual honors went to Tasha Koehler, Tonya Dooley, and Theresa Klossing, highlighting their exceptional achievements in patient care. The clinic itself received accolades for its teamwork and dedication, a testament to its unwavering commitment to delivering quality healthcare. These awards underscore the facility’s focus on exceeding patient expectations and fostering a supportive environment for both staff and patients. The recognition places Memorial at the forefront of medical excellence in the region.
Tasha Koehler, Executive Director of Clinic Operations, has been honored with the prestigious Summit Award in recognition of her outstanding leadership. Nominated by her colleagues, Koehler stands out for her empowering management style and her dedication to supporting staff at every level. Colleagues describe her as consistently willing to go the extra mile, providing encouragement and resources to ensure success for both employees and patients. This accolade underscores the positive impact of Koehler’s approach, serving as a testament to the difference strong, compassionate leadership can make within the healthcare environment and the broader community it serves.
Tonya Dooley, a dedicated physical therapist at Memorial Hospital, has been honored with the prestigious Summit Award for Service Excellence Ambassador. Recognized by her colleagues, Dooley stands out as a positive role model within the hospital community. Staff members praise her approachable nature, readiness to assist with questions, and her constant, friendly smile. Her commitment to outstanding service and compassionate patient care highlights the values celebrated by Memorial Hospital and the Summit Award. Hospital administrators say Dooley’s excellence inspires both staff and patients, making a significant impact on the quality of care provided at the facility.
Theresa Klossing, Medical Records Specialist at Memorial Hospital, has been recognized with the prestigious Summit Award for Exceptional Implementation Coordinator. In her pivotal role, Klossing leads the Service Excellence Initiative™, a multi-year project aimed at cultivating outstanding service, strong accountability, and ongoing improvement across the hospital. Colleagues praise her commitment and organizational prowess, crediting her with keeping staff motivated and unified in pursuit of a five-star standard. The award highlights Klossing’s influence in shaping a culture centered on patient care and excellence, reinforcing Memorial Hospital’s dedication to delivering top-tier service at every level.
For more information about the event or to explore available resources, listeners can visit CUSTOMLEARNING.COM, where details about conference highlights and future events are posted.
