Memorial Hospital in Carthage stands out at the 2024 Healthcare Service Excellence Conference held in Orlando, Florida, sweeping eighteen awards. Among these recognitions, the hospital has notably achieved high marks in patient satisfaction surveys. Additionally, for the fifth year running, it has maintained a 5-star rating with the Centers for Medicaid & Medicare Services, reaffirming its commitment to outstanding healthcare services. This remarkable achievement highlights the institution’s dedication to excellence and its continuous efforts to provide top-tier healthcare to its community.
For the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) section, Memorial Hospital received six awards of excellence for achieving survey scores higher than the national averages in the areas of Hospital Environment-Quiet, Recommend the Hospital, Communication with Nurses, Communication about Medicines, Hospital Environment – Clean, and Rate Hospital.
For the Emergency Department Consumer Assessment of Providers and Systems (ED CAHPS) section, Memorial Hospital received nine awards of excellence for achieving scores higher than the national averages in the areas of Timely Care, Additional Rating, Rate ER Care, Recommend ER, Doctors and Nurse Communication, Communication about Medications, Communication about Follow-Up, Additional Rating, and Rate ER Care. For the Clinician and Group Consumer Assessment of Providers Systems (CG CAHPS) section, Memorial Medical Clinics received two awards for Access to Care – 3 month, and Care Coordination.
Pictured left to right – Will Stuflick, Chief Human Resources Officer; Dawn Owren, Chief Ancillary Officer; Brad Culpepper, Director of Hospitality; Ada Bair, Chief Executive Officer; Shelly Hunter, Director of Inpatient Services; Lauren Ellison, Marketing and Communications Coordinator; Moira Rothert, Discharge Planner; Jill Schlatter, Director of Diagnostic Imaging; Theresa Klossing, Medical Records Specialist; Sheridan Voshake, Medical Laboratory Supervisor; Raigan Brown, Chief Nursing Officer, and Dr. Jennifer Reed
