Memorial Hospital in Carthage celebrates as its Chief Nursing Officer, Raigan Brown, and Director of Diagnostic Imaging, Jill Schlatter, receive Summit Awards at the Custom Learning Systems Conference in Orlando. The awards recognize their significant contributions to improving patient experiences and staff engagement.
Jill Schlatter, Director of Diagnostic Imaging at Memorial Hospital, received the Summit Award for her role as OASIS (Organizationally Advanced Service Improvement System) Team Captain. In this role, Schlatter oversees the efforts and responsibilities of OASIS teams throughout the Memorial Hospital organization. These teams bring together leaders across different departments to create and implement projects focused on organizational best practices. Schlatter is known for her strong leadership and organizational talents, which allow her to approach each project with creativity and dedication and support her team in achieving every project objective.
Raigan Brown, Chief Nursing Officer (CNO) at Memorial Hospital, received the Summit Award for her role as Empowering CNO. Brown has profoundly impacted patient care and organizational culture through her exceptional leadership. Known for her strong people skills, Brown fosters teamwork and builds positive relationships with staff and patients, enhancing the quality of care at Memorial. Her effective coaching skills have improved employee morale and cultivated a supportive and inclusive work culture. Brown’s dedication to patient satisfaction inspires all employees to exceed expectations. As a positive role model, Brown goes above and beyond to support staff and peers by consistently emphasizing the importance of compassionate, patient-centered care.
In a remarkable nod to their dedication and expertise, several individuals and teams from Memorial Hospital were also honored at a recent conference as Pinnacle Achievers. This accolade is reserved for those who stand out in their commitment to healthcare excellence. Among the celebrated are Dr. Jennifer Reed, recognized for her patient-centered care, and Brad Culpepper, noted for his leadership. Moira Rothert, Theresa Klossing, and Deana Ferrill were also distinguished for their exceptional contributions to clinical work, project coordination, and service excellence, respectively. Teams like the OASIS group and the Service Excellence Council were lauded for initiatives that significantly enhanced workplace dynamics and patient care. Memorial Hospital itself was heralded as a Hospital of Choice, underscoring its overall impact on health services.