A major step in patient care rolls out on November 1, 2025, as the Hammond-Henry Hospital unveils its expanded Patient Experience platform. After any visit—whether to a clinic, hospital, rehabilitation center, lab, imaging center, surgery, or the emergency department—patients will automatically receive a brief survey via text or email within three days. Officials emphasize these messages are legitimate, not spam, and completing the two-minute questionnaire enables swift responses to concerns while highlighting outstanding staff service. The hospital urges immediate participation, underscoring its commitment to continuously improving the patient experience based on real-time feedback from each and every encounter.
