Memorial Hospital in Carthage is drawing widespread attention after securing 33 awards at the Custom Learning Systems HealthCare Service Excellence Conference. Among its accolades, the hospital earned a prestigious five-star rating from the Centers for Medicaid and Medicare Services, reflecting exceptional patient satisfaction. The facility was also recognized for outpacing national averages in patient experience surveys across multiple care areas. Hospital officials say these awards are a testament to the dedication and hard work of their staff in enhancing patient care.
For the sixth consecutive year, the hospital earned a coveted 5-star rating from the Centers for Medicaid & Medicare Services, highlighting patient satisfaction. This honor also marks the third straight year of recognition by the National Rural Rating System. Awards were presented based on top patient experience survey scores in areas such as nurse and doctor communication, emergency care, care coordination, and cleanliness. Hospital leaders say these accolades reflect a continued commitment to patients’ well-being across all care levels.
