City of Galesburg water customers can expect a new survey regarding backflow prevention, arriving by mail starting Friday, January 16, 2026. This effort, managed by Aqua Backflow, supports compliance with Illinois state regulations to protect the municipal water supply from contamination. Residents will receive a postcard with a QR code and a unique site ID for quick online completion at TrackMyBackflow.com, with a 30-day deadline to participate. The survey identifies plumbing systems that may need backflow prevention devices, a measure especially important for certain home and business setups. Aqua Backflow will address any inquiries about testing or installation requirements.
Illinois residents and business owners are reminded of their responsibility to help safeguard public drinking water. The Illinois Environmental Protection Agency mandates all water suppliers to enforce cross-connection control programs, helping to prevent contaminated water from entering the public system. Backflow preventers are commonly required after water meters, on fire protection systems, lawn irrigation systems, and for features such as pools or boilers. Customers are responsible for annual testing and maintenance of these devices, which a licensed professional must perform. Compliance with these regulations ensures the continued safety of Illinois’ drinking water. Most certified plumbers offer these testing services.
The Elgin-based company oversees cross-connection control to ensure public water safety. Residents receiving letters may be required to schedule testing, complete repairs, or arrange for the installation of backflow prevention equipment. All correspondence will come directly from Aqua Backflow, and recipients are encouraged to respond promptly to remain in compliance with city regulations. Questions about these notifications can be directed to 847-742-2296 or emailed to [email protected] for assistance.